Todo Terrenas

TodoTerrenas Privacy Policy

Last updated: October 17, 2026

This Privacy Policy explains how TodoTerrenas ("TodoTerrenas," "we," "us," or "our") collects, uses, stores, and shares information when you use todoterrenas.app and our related services (the "Platform"). TodoTerrenas is an online marketplace in Las Terrenas, Dominican Republic, that connects customers with independent local vendors for vehicle and equipment rentals, excursions, classes, and vehicle sales. Please read this policy together with our Terms of Service.

1. Information we collect

From everyone who uses the Platform

  • Name, email address, and phone or WhatsApp number when you contact us, book, or register.
  • Your language preference, stored on your device so the site opens in the language you chose.

From customers making a booking

  • A copy of your passport or driver's license, which vehicle rental vendors require.
  • Payment details, which are entered directly with our payment processor, Stripe. TodoTerrenas does not store your full card number.
  • Booking details: dates, the vehicle, equipment, or excursion you chose, delivery address if you request delivery, and any add-ons.
  • Security deposit holds, where a vendor requires one, which are placed on your card through Stripe.

From vendors (companies and individuals)

  • Business name, contact details, and a copy of an identifying document for verification.
  • For vehicle listings: a copy of the vehicle title and proof of insurance.
  • Payout and banking details, collected and processed by Stripe when you set up payouts. TodoTerrenas does not store your full bank account details.
  • Listing content such as photos, descriptions, and prices.

From delivery drivers and content providers (drone operators and photographers)

  • Contact details, portfolio samples, weekly availability, and payout details collected by Stripe.

Collected automatically

  • Basic technical and usage information, such as pages visited, device type, and approximate location, through standard website analytics tools.

2. How we use information

We use your information to:

  • Create and manage accounts and listings.
  • Process bookings, payments, deposits, and payouts.
  • Verify identity, as vendors require for rentals and as we require for vendor onboarding.
  • Contact you about bookings, payments, account status, trial periods, and plan reminders, by email or WhatsApp.
  • Provide customer support.
  • Maintain, secure, and improve the Platform.
  • Meet legal obligations and respond to lawful requests.

3. How we share information

  • With vendors. When you book, we share your name, contact details, and identity document with the vendor providing your rental or excursion so they can verify you and coordinate with you.
  • Publicly. Vendor business names, listings, and contact details are shown on the Platform for customers to see.
  • With service providers that help us run the Platform, including Stripe (payments and payouts), Airtable (data storage), Vercel (hosting and file storage), and Resend and WhatsApp (messages).
  • For legal reasons. If required by law or to protect the safety of users or the public.
  • We do not sell your personal information.

4. How long we keep information

  • We keep account and booking information while your account is active and as needed for legal, tax, and accounting purposes.
  • Identity documents, vehicle titles, and insurance documents are kept for the length of your account and 12 months afterwards and are available only to authorized staff and, for bookings, the relevant vendor.
  • If a vendor's listings are deactivated because no plan was chosen after the free trial, we keep the account and documents until the vendor chooses a plan or asks us to delete them.
  • You can ask us to delete your information at any time, subject to anything we must keep by law.

5. Security

We restrict access to sensitive documents to authorized people and use reputable providers to store and process data. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

6. Your choices and rights

You may ask to see, correct, or delete the personal information we hold about you. Email us at support@todoterrenas.app and we will respond within 30 days. Depending on where you live, you may have additional rights under local law.

7. Children

The Platform is for people 18 and over. We do not knowingly collect information from children.

8. Third-party services

The Platform may link to or hand you off to third parties such as WhatsApp, Stripe's payment pages, and external forms (for example, equipment release forms). Their own privacy policies apply to them.

9. International transfers

Our providers are located in several countries, including the United States, so your information may be processed outside the Dominican Republic and outside your own country.

10. Changes to this policy

We may update this policy. When we do, we will change the "Last updated" date above. If you keep using the Platform after a change, you accept the updated policy.

11. Contact us

TodoTerrenas, operated by Inversiones Ter 119. E.I.R.L (RNC 1-31-82380-7)
Las Terrenas, Samaná, Dominican Republic
Email: support@todoterrenas.app
WhatsApp: +1 (817) 471-2912
Hours: daily, 7am to 10pm (Dominican Republic time)